Refund policy

Return and Refund Policy


Effective Date: 24th February, 2024.

Thank you for shopping at HillTech.pk. We are committed to providing you with a satisfying shopping experience. Please read the following policy carefully to understand our practices regarding returns and refunds.

1. Refund Eligibility Criteria:

We accept returns and provide refunds under the following circumstances:

Note: Please make a clear video of the package when opening it to secure your position.

  • Product Defect or Damage: If the product you received is defective or damaged, please contact us within 3 days from the date of delivery.
  • Incorrect Product: In the event that you receive the wrong product, please notify us within 3 days of receiving the item.


2. Non-Refundable Scenarios:

  • Change of Mind: We do not accept returns or provide refunds for change of mind or if you no longer want the product.
  • Damage During Return Shipping: If the product is damaged during shipping from the buyer, HillTech.pk will not issue or entertain any refunds or returns.
  • Returns Initiated Without Video Proof: We encourage all our customers to make a clear video while opening the package. In case the product is damaged, we will not entertain any returns without video proof.


3. How to Initiate a Return:

  • To initiate a return, please use the contact us button or call us at +923047166754 or +923176027088 with your order number.
  • Provide a clear description of the issue and include relevant photos if the product is defective or damaged.


4. Return Process:

  • Our customer service team will guide you through the return process and provide you with the necessary instructions.
  • Once we receive the returned item, it will be inspected to determine eligibility for a refund.
  • If the return is approved, we will initiate a refund to your original method of payment.


5. Refund Timeframe:

Refunds will be processed within 7-12 working days of receiving the returned item.

6. Shipping Costs:

Customers are responsible for the shipping costs associated with returning the product unless the return is due to our error (e.g., incorrect product sent).

7. Contact Information:

For any questions or concerns related to returns and refunds, please contact our customer service team at +923047166754 or +923176027088.

8. Amendments to the Policy:

HillTech.pk reserves the right to amend this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase on HillTech.pk, you acknowledge and agree to the terms outlined in this Return and Refund Policy.

Thank you for choosing HillTech.pk. We appreciate your business!